Accessibility for Ontarians with Disabilities Act (AODA) Compliance

Ontario Brain Institute (“OBI”) is committed to meeting the objectives and requirements of the Accessibility for Ontarians with Disabilities Act, 2005 (“AODA”), Customer Service Standard (“CSS”) and Integrated Accessibility Standard (“IAS”), including the accessibility needs of persons with Disabilities with respect to the Ontario Brain Institute’s programs, services and facilities, in a timely manner.

Accessibility for Ontarians with Disabilities Act (AODA) Policy

The Ontario Brain Institute welcomes and appreciates feedback regarding this policy and its implementation. Feedback can be provided in the following ways:

Online through our Customer Feedback Form below
By e-mail at info@braininstitute.ca
By calling our main line at 647-847-9000 (local) or 1-866-637-6301 (toll-free)
By mail to: 1 Richmond Street West, Suite 400, Toronto, ON M5H 3W4, or
In-person, by arranging an appointment.
Ontario Brain Institute will respond to feedback within five (5) business days of receipt of the feedback.

Customer Feedback Form – Accessible Format

Customer Feedback

Date of visit

Time of visit

Nature of your visit

1. Did we respond to your customer service needs today?

Yes

No

Somewhat

2. Was our customer service provided to you in an accessible manner?

Yes

No

Somewhat

Comments

3. Did you have any problems accessing our products and services?

Yes (please explain)

No

Somewhat (please explain)

Comments

4. Please add any other comments you may have.

Contact Information (Optional)

Full Name

Phone Number

Email Address

Thank you for providing your feedback!